配送ポリシー

Shipping Policy

At Prozi Shop, our dedicated team processes and handles your orders daily. We have partnered with several major courier services to ensure your order is delivered on time. Our trusted couriers include Hong Kong POST, SF Express, EMS, DHL, Federal Express (FedEx), and UPS.

Order Fulfillment
Prozi Shop ships complete orders. However, if you prefer partial shipments, please request this during checkout and agree to our partial shipping policy. For partial shipments, in-stock items will ship as soon as possible, while out-of-stock items will be placed on a subsequent order. You will receive an email notification with all relevant details for the second order.

By agreeing to partial shipments, you acknowledge that shipping charges will apply for each box sent, and you consent to Prozi Shop staff creating a second order using your information.

Note: Some items may need to be ordered from suppliers after we receive your order. If there are any delays due to stock availability, our Customer Service Team will contact you to confirm the expected delivery date.